The Wrong Way to Handle Negative Reviews...

Have you tried to do everything right with your business and still received a negative review? It can be extremely frustrating, and it's natural to want to fight back. These moments present us with an opportunity to do the right thing; responding to a negative review with sympathy can go a long way. This may prevent you from losing a customer, and when future prospects see that you have addressed a past complaint, it will instill trust in your business. On the flip side, if you respond to negative reviews with more negativity, you could end up like our friend Happy here.
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#contractor
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